Frequent Technical Issues


Q: Why do Web pages take a long time to load?

A:The speed at which Web pages are loaded is determined by:

  • the speed of your modem.
  • the Internet link provided by your Internet Service Provider.
  • the amount of Internet "traffic" at the time.
  • the size of the page you are loading.

You will wait longer if it has large graphics files (or sound/movie files). Be patient! A minimum 56K for dial-up is recommended.

Q: How do I make the viewing area on the screen larger?

A: Make sure you have adjusted your browser's window size to take up the full screen. Note: Do not resize the viewing area while a page is loading. It may cause a crash. This often happens when a sound file or animation file is trying to load. Also, wait until the page has completely loaded before attempting any on-screen interactions.

To maximize the screen, perform one of the following:

  • Maximize the screen by using your mouse to drag the edges/corners of the active window towards the side/bottom until the full screen is taken up. This also reduces the need for horizontal scrolling.
  • The viewing area can also be increased by turning off or hiding the browser's menu bars, which take up extra space. In Netscape you can do this by choosing Options -> and deselect any of the Show items such as Show Toolbar. You will still have access to these functions from the drop-down menus and can reselect them at any time. If you are using Internet Explorer, choose View -> and deselect Toolbar/Status Bar. You can reselect them if you need to.
  • Another option for increasing the viewing area and reducing the need to scroll down the page is to set your screen size to 1024 x 768 pixels under Control Panel -> Display -> Settings.

Q: How do I adjust the sound volume for the audio?

A: To adjust the volume on your computer, go to your Control Panel -> Sounds and move the sound volume bar to the desired level.

Q: What if my computer doesn’t have a sound card?

A: You will not be able to hear the audio so you will miss some of the "flavor" of the slide shows. However, all audio is also available on the screen in text form.

Q: How do I turn off the audio when I'm viewing slide shows?

A: You can either turn your computer's speaker volume all the way down, or you can click on the volume control bar's stop button as shown below:

Volume Control Image

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